Refund and Cancellation Policies
University Refund Policy
Nexford University’s refund policy ensures learners a fair and equitable refund benefit while complying with the requirements of the Higher Education Licensure Commission (HELC). The university charges tuition on a monthly basis. This covers instructional access, regardless of the number of courses or credit hours taken in a term (not to exceed four courses per term provided they maintain satisfactory academic progress).
While courses are offered in 8-week terms, learners can complete their course(s) at an accelerated pace and begin new courses at the next available start date (the first of every month). Learners select an option to pay monthly, pay for two months, or pay for six months. Learners who complete their academic programs at an accelerated pace may incur a lower total cost for their programs.
Non-refundable Fees
Application Fee – all applicants to Nexford degree or non-degree programs must pay a non-refundable Application fee. They submit this fee together with their application.
Cancellations
Newly admitted learners are required to submit their first monthly tuition payment after signing their enrollment agreement to finalize their enrollment into Nexford University. Learners have five (5) calendar days after signing the enrollment agreement to cancel enrollment in writing at success@nexford.org and receive a full refund of all monies paid to Nexford University. Once the cancellation request has been received and processed, a notification will be sent to the billings team to complete a refund. The refund will be made to the learner within 30 days of the learner's notice of cancellation.
Withdrawals
Learners who wish to withdraw from the University must submit their request in writing to success@nexford.org. Learners who withdraw from a term prior to engaging in the course(s) in which they enrolled, will receive a 100% tuition refund for payments made to Nexford University for that term. Learners who withdraw from a term having completed a portion of that term are eligible for a refund based on their last date of academic activity or withdrawal date.
Prorated refunds are calculated based on a learner’s last academic activity date, i.e., the last date within the term they submitted an assignment in Canvas.
Please note the following exception to Nexford’s policy on tuition refunds: completing a course in less time than the standard 8-week timeframe is not grounds for requesting a refund of tuition.
Once the withdrawal request has been received and processed, a notification will be sent to the billings team to determine if the learner is eligible for a refund, and they will contact the learner to provide the university with appropriate account information in order for the refund to be processed. The refund will be made to the learner within 30 days of the learner's notice of withdrawal. Please note that refunds are only processed in US dollars.
Calculating the Refund
Learners who withdraw from all courses during a term are eligible for a refund of tuition paid for that term (two monthly payments) based on the date of last academic activity:
| Withdrawal Date (Term Week) | Refund Amount |
|---|---|
| One | 100% |
| Two | 80% |
| Three | 60% |
| Four | 40% |
| Five | 20% |
| Six | 0% |
| Seven | 0% |
| Eight | 0% |
Learners are eligible for a tuition refund based on the date of their last academic activity. In all cases, learners are eligible to receive a refund for tuition paid in advance for future terms.
Tier 1
In all cases, learners are eligible to receive a refund for tuition paid in advance for future terms.
Example 1:
If a graduate student from the United States (who paid two $280 monthly payments for the term) withdraws from all courses during the fifth week of the term, he or she would be eligible to receive a 20% refund of the term’s tuition: $112.
| Tuition paid (two months of tuition @ $280 per month) | $560 |
| Tuition refund percentage (withdrawal term week five) | 20% |
| Tuition Refund: | $112 |
Example 2:
If an undergraduate student from the United States (paying $175 per month), withdraws from all courses during the second week of the term, he or she would be eligible to receive an 80% refund of the term’s tuition. Assuming that the student pays monthly and therefore had not yet paid the next month’s tuition fee, they would receive a $105 refund.
| Tuition owed for term (two months of tuition @ $175 per month) | $350 |
| Tuition refund percentage (withdrawal term week two) | 80% |
| Term refund amount | $280 |
| Minus term tuition not paid (second monthly payment) | $175 |
| Tuition Refund: | $105 |
Tier 2
Example 1:
If a graduate student from Finland (who paid two $230 monthly payments for the term) withdraws from all courses during the fifth week of the term, he or she would be eligible to receive a 20% refund of the term’s tuition: $92.
| Tuition paid (two months of tuition @ $230 per month) | $460 |
| Tuition refund percentage (withdrawal term week five) | 20% |
| Tuition Refund: | $92 |
Example 2:
If an undergraduate student from Finland (paying $140 per month), withdraws from all courses during the second week of the term, he or she would be eligible to receive an 80% refund of the term’s tuition. Assuming that the student pays monthly and therefore had not yet paid the next month’s tuition fee, they would receive an $84 refund.
| Tuition owed for term (two months of tuition @ $140 per month) | $280 |
| Tuition refund percentage (withdrawal term week two) | 80% |
| Term refund amount | $224 |
| Minus term tuition not paid (second monthly payment) | $140 |
| Tuition Refund: | $84 |
Tier 3
Example 1:
If a graduate student from Egypt (who paid two $200 monthly payments for the term) withdraws from all courses during the fifth week of the term, he or she would be eligible to receive a 20% refund of the term’s tuition: $80.
| Tuition paid (two months of tuition @ $200 per month) | $400 |
| Tuition refund percentage (withdrawal term week five) | 20% |
| Tuition Refund: | $80 |
Example 2:
If an undergraduate student from Egypt (paying $115 per month), withdraws from all courses during the second week of the term, he or she would be eligible to receive an 80% refund of the term’s tuition. Assuming that the student pays monthly and therefore had not yet paid the next month’s tuition fee, they would receive a $69 refund.
| Tuition owed for term (two months of tuition @ $115 per month) | $230 |
| Tuition refund percentage (withdrawal term week two) | 80% |
| Term refund amount | $184 |
| Minus term tuition not paid (second monthly payment) | $115 |
| Tuition Refund: | $69 |
Tier 4
Example 1:
If a graduate student from Nigeria (who paid two $180 monthly payments for the term) withdraws from all courses during the fifth week of the term, he or she would be eligible to receive a 20% refund of the term’s tuition: $72.
| Tuition paid (two months of tuition @ $180 per month) | $360 |
| Tuition refund percentage (withdrawal term week five) | 20% |
| Tuition Refund: | $72 |
Example 2:
If an undergraduate student from Nigeria (paying $105 per month), withdraws from all courses during the second week of the term, he or she would be eligible to receive an 80% refund of the term’s tuition. Assuming that the student pays monthly and therefore had not yet paid the next month’s tuition fee, they would receive a $63 refund.
| Tuition owed for term (two months of tuition @ $105 per month) | $210 |
| Tuition refund percentage (withdrawal term week two) | 80% |
| Term refund amount | $168 |
| Minus term tuition not paid (second monthly payment) | $105 |
| Tuition Refund: | $63 |
Tuition Appeal
If, for failing to meet the stipulations noted in this policy, a learner’s request for a tuition refund is denied he or she may appeal for reconsideration. To appeal for reconsideration, learners must submit a written explanation of the circumstances they feel warrant an exception to the university’s refund policy as stated herein. Exceptional circumstances might include incapacitating illness or injury. To be eligible for reconsideration, appeals must include documentation that establishes the veracity of the exceptional circumstances claimed. The university does not consider disciplinary action due to violations of Nexford’s Learner Code of Conduct valid grounds for appealing the rejection of a tuition refund request; reconsideration will not be granted on the basis of such appeals. Appeals should be sent in writing to billings@nexford.org.