Refund and Cancellation Policies
University Refund Policy
Nexford University’s refund policy ensures learners a fair and equitable refund benefit while complying with the requirements of the Distance Education Accrediting Commission (DEAC).
The University charges tuition monthly and sends an email with the invoice to learners. This covers instructional access, regardless of the number of courses or credit hours taken in a term.
While courses are offered in 8-week terms, learners can complete their course(s) at an accelerated pace and begin new courses at the next available start date. Learners select an option to pay monthly, pay for two months, or pay for six months. Learners who complete their academic programs at an accelerated pace may incur a lower total cost for their programs as they may pay for fewer monthly payment periods across their program.
A non-refundable application fee is required for all applicants to Nexford’s degree and non-degree programs and must be submitted with the application.
Newly admitted learners are required to submit their first monthly tuition payment after signing their enrollment agreement to finalize their enrollment into Nexford University. Learners have five (5) calendar days after signing the enrollment agreement to cancel enrollment in writing at success@nexford.edu and receive a full refund of all monies paid to Nexford University. Once the cancellation request has been received and processed, a notification will be sent to the Billings Team to complete a refund. The refund will be made to the learner within 30 days of the learner's notice of cancellation.
Learners may be dismissed from Nexford University for failing to meet academic or financial requirements or for violating university policies. Grounds for dismissal include failure to demonstrate course participation, violation of the University’s code of conduct, unsatisfactory academic progress, non-compliance with financial obligations, or non-compliance with admission conditions. Refund eligibility for dismissed learners is determined based on the date of their last academic activity.
If eligible, the Billings Team will contact the learner to obtain the necessary account details. Refunds are issued in the learner’s local currency and will be processed within 30 days of the request.
Learners who wish to withdraw from the University and must submit their request in writing to success@nexford.edu.
Refund eligibility is determined based on Nexford’s refund policy, see the chart below. Once a withdrawal request is received and processed, the Billings Team will review the learner’s eligibility for a refund. If eligible, they will contact the learner to collect the necessary account details for processing. Refunds are issued in the learner’s local currency and will be processed within 30 days of the withdrawal notice.
Exception to Nexford’s policy on tuition refunds: Completing a course in less than the standard 8-week timeframe does not qualify for a tuition refund.
Tuition Appeal
